Guest Information
Welcome to Lindeth Howe Hotel
We feel sure you will have an enjoyable stay with us.
In an effort to remove the number of items in the rooms and to help with reducing the printing we do we have taken our guest information online, on this page you should be able to find all you need to get the most out of your stay with us.
FOR YOUR SAFETY MAY WE DRAW YOUR ATTENTION TO THE FIRE INSTRUCTIONS ON THE BACK OF YOUR BEDROOM DOOR. IF YOU NEED EMERGENCY ASSISTANCE AT ANY POINT DURING YOUR STAY, PLEASE DIAL '0' AND A MEMBER OF THE TEAM WILL ASSIST YOU.
If there is anything we can do to make your stay more enjoyable, please do not hesitate to mention it to one of the team. In the very unlikely event that anything should not be to your liking, please let one of the managers know, we are all here to make sure you have a lovely stay with us.
We operate a 'Make it Right' policy at the hotel, if something is not to your liking please let us know and give us the chance to 'Make It Right', we can only 'Make It Right' if you tell us about it while you are still visiting us.
AFTERNOON TEA:
We serve Cream Teas and Afternoon Teas in the gardens, lounges and on room service,
ALARM CALLS:
If you require a wake-up call, please let reception know and they will organise that for you.
ATM:
All banks in the area have 24-hour cashpoints, we do not offer a cashback service at the hotel.
BREAKFAST:
Breakfast is served in the main restaurant between 8am and 10am - if you need to be on your way before 8am, please contact reception and they will arrange a takeaway breakfast for you.
CHEMIST:
We have a Boots in Windermere and there is also a chemist at Windermere Medical Practice which is midway between Bowness and Windermere villages, our receptionists will be happy to provide you with a map should you require one.
CHECKOUT:
May we take this opportunity to remind you that checkout is at 11am on your day of departure. Early checkout is available, please organise this with the reception team the day before departure should you wish to leave before 7.30am. Late checkout is available at the cost of £20.00 per hour. In line with our green policy, we do not print a copy of your invoice, if you require a copy for your records we will happily print one for you, otherwise, a copy will be emailed to you within 24 hours of checkout.
CHURCHES:
For service times and places of worship, please contact reception by dialing '0' from your room.
COMPLIMENTS & COMPLAINTS:
We hope you have a wonderful stay with us, however, if you should find something that is not to your liking we would encourage you to talk to any member of the team, giving us the chance to 'Make It Right' once you have left we will not be in a position to investigate any concerns you may have.
DENTIST:
Mint Dental (NHS) - 01539488661
Zebra dental (PRIVATE) - 01539447346
Kendal Dental Access Clinic - Out of hours emergency - 01539795810
DINNER:
Dinner is served in the restaurant each evening between 6.00pm - 8.30pm.
DIRECT BOOKINGS:
We actively encourage guests to book directly with the hotel in order to ensure consistency of service, By booking directly, we guarantee the best rate available, when you book directly we save on commission payment, which enables us to pass the savings directly on to you, our loyal guests.
DRY CLEANING AND LAUNDRY SERVICE:
24-hour laundry and dry cleaning service are available Monday- Friday for items left at reception by 9am. Over the weekend items left by 9.00am Saturday morning, will be returned by 7am Monday evening, please use the laundry bag and list in the drawers in the bedroom.
DO NOT DISTURB:
There is a do not disturb sign in your room, if you wish to not receive phone calls during this time, please let reception know.
DOCTOR:
Goodly Dale Medical Practice - 01539445159
St Mary's Surgery - 01539488484
EMERGENCY:
Please contact reception by dialing '0' from your room, we have a fully trained team of first aiders on shift at all times and they have been trained to deal with any eventuality, please do not dial 999 from your bedroom without informing a team member, it is vital that the team are aware of any on-going situation at all times to ensure we can support you in the appropriate way.
FIRE:
Please take a moment to acquaint yourself with the fire instruction notice on the back of the door in your bedroom, this will show your escape routes from the building. We carry out mandatory fire alarm tests once a week on Wednesday mornings at 11.30amd for 2-3 second bursts, if the fire alarm sounds at any other time or for longer than 2-3 second bursts, please evacuate the building as quickly and as calmly as you can and await instructions from a member of the hotel team. If you discover a fire, please do not put yourself in danger, please raise the alarm and evacuate the building. Please report the location to the first member of the hotel team that you see.
FRESH MILK:
If you require fresh milk for your bedroom please call reception by dialing '0' and they will arrange for some to be brought to your room.
FIRST AID:
Please report all incidents to reception as soon as they occur, this way we can ensure that appropriate care and support are given, We have many qualified first aiders who work at the hotel and we have well-stocked first aid kits. In order to ensure that you have all the support you may require, we will request your co-operation in completing an incident report which we will be happy to give you a copy of.
GARDENS AND PONDS:
The hotel's gardens are extensive and are well worth a walk around. We have 2 ornamental ponds in the grounds, please be aware the depth of these ponds is deceptive and children and vulnerable adults should be supervised at all times the hotel cannot accept any liability. At times the paths can become slippery when they are wet, We advise that you be careful when walking around the grounds when it is raining or has been raining, again the hotel cannot accept any liability.
HOSPITAL:
If you feel you need to visit the hospital during your stay, please contact reception to enable us to support you in any way you need. Please note the nearest 24 hour A&E is in Lancaster, however, one of our local hospitals may be able to help you in certain circumstances and at certain times of the day.
HOTEL ACCESS:
The front door is locked at 11pm. If you return late your bedroom door key will also unlock the front door. Therefore if you are going out and plan on returning late, please keep your key with you.
HOUSEKEEPING:
In line with our environmental policy, we will only change towels upon request, we will also only replace toiletries if they are fully empty. If you wish to have your room serviced by our housekeeping team, please use the 'Please service my room' door hanger which is on the opposite side of the 'Do not disturb sign' Please put this sign on your door before 11 am in order to assist our housekeeping team to plan their working day appropriately, if you are late putting your sign on your day, please inform reception they will then let our housekeeping team know. Please be aware that our housekeepers finish work at 5 pm so there will be no housekeeping service available after that time.
LITTLE EXTRAS:
Fans, heaters, and hot water bottles are available by contacting reception, please be aware that these are limited in number.
LUGGAGE ASSISTANCE:
Please contact reception if you require any assistance with your luggage.
LUNCH:
We serve a light bites menu in the lounges, bar areas and (in the sunny weather!) the gardens
MAILING LIST:
If you would like to go on our mailing list, please do so by completing the information in the bar at the bottom of this page on the website.
PACKED LUNCHES:
Packed lunches are available daily by pre-ordering with reception. All packed lunches are made freshly on-site each day by our team in the kitchen.
PRIVILEGE MEMBER CARDS:
If you would like to join our members' club, please ask at reception, There is no cost to join and the card lasts a lifetime. There are many benefits all of which are explained to you in the letter you will receive with your card. Please note by joining the members club you are giving us permission to email you via our mailing system.
SAFETY:
There are rubber bath mats in each room, they are thoroughly disinfected after the guests check out, we strongly suggest that when showering you use the mats provided.
SMOKING POLICY:
In line with current legislation, all the bedrooms, bathrooms, and public areas of the hotel are non-smoking. We are bound by law to enforce this; as such, we must ensure that you refrain from smoking in all areas of the hotel. Anyone discovered to be smoking or discovered to of been smoking in any indoor areas of the hotel will be charged an enhanced cleaning charge of £210.00. The room will be taken out of use for 24 hours and this will cover any loss of revenue. Should we be required to book a guest out due to us being unable to sell the room we will also charge you £350.00 to cover our cost. The maximum you will be charged is £560.00. THESE COSTS ARE NON-NEGOTIABLE.
SOCIAL MEDIA:
We welcome all guests who wish to, to share and tag images of their stay on our Facebook, Twitter, and Instagram accounts. We monitor these accounts closely and we reserve the right to flag or remove any unsuitable images or inappropriate content that we deem to be in violation of our family-friendly policy. We also reserve the right to flag or remove any images that we deem to be unsuitable or discriminatory in any way. We request that you do not post pictures of our team members without their permission.
TAXI:
If you require a taxi., please contact reception and they will call one for you.
WIFI:
There is a free WiFi service at the hotel, this is subject to availability. The service is provided by a 3rd party and while our team will do all they can to assist you, we are not responsible for any loss of service or inability to connect.